Privacy Policy

Effective Date: October 27, 2024

Flavour Flavour Ltd. (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.flavourflavour.co.uk (the “Website”), in compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws.

By using our Website or purchasing our products, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

1. Information We Collect

We collect various types of information, including:

a. Personal Data

Personal data that can identify you as an individual, such as:

  • Contact Information: Name, email address, billing and delivery address, and phone number (optional).
  • Account Information: Usernames, passwords, and any information you provide in your account.
  • Payment Information: Credit/debit card details or PayPal account information for order processing.

b. Usage Data

Information about your interactions with our Website, such as:

  • Browsing Activity: Pages visited, products viewed, time spent on the site, and referring URL.
  • Device Information: IP address, browser type, and device type.

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, monitor website usage, and for marketing purposes. For more information, please see our Cookie Policy.

2. How We Use Your Information

We use your data to:

  • Process Orders: Facilitate transactions and communicate with you about your orders.
  • Improve Website Functionality: Analyze user activity and improve website content and functionality.
  • Customer Support: Respond to inquiries, process refunds, and resolve issues.
  • Marketing and Promotions: Send you promotional offers, newsletters, or product updates with your consent.
  • Legal Compliance: Ensure compliance with applicable laws and regulations.

3. Legal Bases for Processing Your Data

We process your personal data under one or more of the following legal bases:

  • Contractual Necessity: To fulfill the contract and provide you with products and services.
  • Legitimate Interests: To enhance our services and provide you with a secure and optimized experience.
  • Consent: For direct marketing and the use of certain cookies (where required).
  • Legal Obligation: To comply with applicable laws, legal requests, and government regulations.

4. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, as required by law, or as outlined in this Privacy Policy. Financial and transactional data is stored in compliance with UK tax laws, typically for a minimum of six years.

5. Data Security

We implement technical and organizational measures to protect your data, including encryption, firewalls, and secure data centers. However, no internet-based system can be 100% secure, so we encourage you to use strong passwords and safeguard your account information.

6. Disclosure of Your Information

We may share your data with:

  • Service Providers: Third-party vendors, including payment processors, shipping providers, and IT support, solely for business operations.
  • Legal Authorities: To comply with legal obligations or to protect the rights, property, or safety of Flavour Flavour Ltd. or others.
  • Corporate Transfers: If we engage in a business transfer, such as a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

We do not sell or rent your personal information to third parties.

7. International Data Transfers

If we transfer your data outside the UK or EEA, we ensure adequate protection through legally binding agreements or other approved data transfer mechanisms, including the use of Standard Contractual Clauses (SCCs) as approved by the European Commission.

8. Your Rights

Under GDPR and other applicable laws, you have the following rights regarding your data:

  • Right of Access: Obtain a copy of your personal data and information about how we process it.
  • Right to Rectification: Request corrections to any inaccurate or incomplete personal data.
  • Right to Erasure: Request deletion of your personal data where it is no longer necessary or if you withdraw consent.
  • Right to Restriction of Processing: Request restricted processing of your personal data under certain circumstances.
  • Right to Data Portability: Request to receive your data in a commonly used format.
  • Right to Object: Object to data processing based on legitimate interests or direct marketing.

To exercise these rights, please contact us at info@flavourflavour.co.uk. We will respond within one month unless a longer timeframe is permitted by law.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect or process data from children.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and where appropriate, we will notify you by email. Please review this policy periodically to stay informed of any updates.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

Thank you for trusting Flavour Flavour Ltd. with your personal information.

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